What form of payment can I use to make my purchase?
You can make your purchase conveniently with a card through the Redsys payment gateway and by transfer to the number ES77 2038 2402 42 6000420284
Why can my card be rejected?
Your card may be rejected for one of the following reasons:
The card could be expired. Check that your card does not exceed the validity date.
The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. For payment by credit card, only Ces transactions (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled.
Where I can get my order?
You can receive it at the address you choose. In addition, for your convenience, you can also pick it up at our warehouse in Calle Duque de Rivas 2, Madrid – CP: 28016
How long will it take to get my order?
Delivery times will range between 2 and 3 days
How much do I have to pay for shipping costs?
Shipping costs for the peninsula are € 5. Free shipping on orders over € 100.
What should I do to return an item?
Get in touch with us through our phone or email.
Changes or returns are only accepted if the product has a tare or error.
What is the deadline to make a return?
The deadline for any return is 15 days from the date of receipt of the order.
How is the return made?
The return will be made in the same way that the payment was made.